Los Angeles, California
Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
0 comments

Customer service of BendPak is disguisting.A less than 1 year old BendPak scissor lift collapsed twice at our facility with noticeable structural defect.

I requested a replacement lift under warranty and advised they retrieve current lift so their QC team can inspect and prevent similar failures from happening in the future as this could have resulted in severe personal and property damage. BendPak has left my shop without a lift for months, doing absolutely nothing to remedy situation. They advised me to continue using a lift that collapsed on two occasions with visible structural damage. I was disgusted at this response.

I've had to follow up multiple times with multiple representatives only to hear more stalling.

After my last follow up email to a customer service manager, I found out he blocked me.I've never experienced the level of irresponsibility and unreliability in a company's Customer Service and Quality Control divisions as I did with BendPak.

This person wrote the review because of poor customer service of bendpak car lift from Bendpak. Reviewer claimed that he or she wants Bendpak to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Bendpak for you to read. This information may help you with your purchase decision.

Had an Experience with Bendpak?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Rockauto - Counterfeit parts or wrong parts Rockauto "It's being a terrible experience with the purchase of Monroe Struts from RockAuto. First there were wrong miss-matching parts in the boxes. Once informed, they quickly sent the correct parts...." Read more Gforce Performance Chip - GForce chip scam Gforce Performance Chip "I took the unit apart. Came in a small aluminum container. The 'chip' and the PC board it was on were a joke. Pure scam. The circuit is nonsense. Not..." Read more Bendpak HD 14T 4 post lift Bendpak "I purchased this lift in 2015 for my personal uses. I didn't install this lift I called Bendpak and I went with their recommendation for a lift installer closest to..." Read more Lkq Corporation - Will not stand behind  there  junk engine Lkq Corporation "I purchased engine installed in my customers van engine ran for 100 miles and locked up lkq said when purchasing it had 6 mo warranty thay said tuff luck no..." Read more Plentyoffish - Can't finish my resume. Plentyoffish "Every time I try to set up my resume; I all most get finished. I've taken a long time to fill it out. I tell the truth about the question...." Read more The Ashton Drake Galleries - Ashton Drake strikes again.. New/different excuse for not processing other orders, and doll review. The Ashton Drake Galleries "I originally left my first bad review for ADG due to them refusing to process my orders, after delivering the first order made. The excuse was "a discrepancy between my..." Read more Western Dental - Cut my outer lip inside and out Western Dental " I was at my dentist getting braces removed, when doctor started sawing off cement residue from teeth he complained to dental assistant how his saw thing was not tightening..." Read more Denver Mattress Company - Has been great ...now deflated Denver Mattress Company "We we're givin this mattress as a present several years ago and have loved using this product, up until several weeks ago I had to start occasionally adding air to..." Read more