Los Angeles, California
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Customer service of BendPak is disguisting.A less than 1 year old BendPak scissor lift collapsed twice at our facility with noticeable structural defect.

I requested a replacement lift under warranty and advised they retrieve current lift so their QC team can inspect and prevent similar failures from happening in the future as this could have resulted in severe personal and property damage. BendPak has left my shop without a lift for months, doing absolutely nothing to remedy situation. They advised me to continue using a lift that collapsed on two occasions with visible structural damage. I was disgusted at this response.

I've had to follow up multiple times with multiple representatives only to hear more stalling.

After my last follow up email to a customer service manager, I found out he blocked me.I've never experienced the level of irresponsibility and unreliability in a company's Customer Service and Quality Control divisions as I did with BendPak.

This person wrote the review because of poor customer service of bendpak car lift from Bendpak. Reviewer claimed that he or she wants Bendpak to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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